Strongest fit
Who it is built for
- Enterprise customer experience teams with high inbound volume
- Support operations needing CRM-connected AI agents
- Businesses automating service, sales, and internal support conversations
Certainly
AI agents for customer service, sales, and support
Certainly provides AI agents for enterprise customer experience teams. Its platform automates customer conversations across web, social, messaging, email, and voice channels, connecting knowledge sources and CRM systems to support service, sales, and internal support workflows.
CECertainlyProduct screenshot pending
- Best for
- Enterprise customer experience teams with high inbound volume
- Pricing signal
- EUR 500 / month, billed annually
- Primary category
- Customer service
- Last verified
- Jul 31, 2026
The decision
Should Certainly make your shortlist?
Start with the job, the team, and the constraints. Product fit becomes much clearer when those three line up.
Practical use cases
Jobs it can take on
- Answer customer questions using a connected website and knowledge base
- Automate customer conversations across web and messaging channels
- Report on conversation traffic and business outcomes
Before you choose
Know the tradeoffs
- The Starter plan includes 2,000 conversations per month.
- Starter and Pro plans require a 12-month commitment when billed annually.
- AI usage is billed at provider rates plus a 20% surcharge.
Inside the product
What you can actually do with it.
The core product capabilities, grouped around the work they enable.
AI customer agents
Certainly deploys AI agents for customer service, sales, and internal support across multiple channels.
Knowledge and CRM connections
The Starter plan connects a knowledge base and website, with integration builder and CRM integration capabilities.
Conversation reporting
Plans include traffic and business reporting, while higher tiers add AI reporting and reprocessing allowances.
Typical workflow
Connect the AI agent to your website, knowledge base, and required business systems. Configure the agent and channels for the intended customer workflow, then monitor handled conversations and reporting. Certainly also offers implementation specialists for building and optimizing agents.
Plans and official links
Plans and accessEUR 500 / month, billed annu.
See the entry price, free access options, company details, and direct vendor destinations in one place.
Starting pointEUR 500 / month, billed annually
Free planFree trial
See plans- Provider
- Certainly Group ApS
- Based in
- DK
- Founded
- 2017
Official destinations
Choosing for a real workflow?
Make the tool work with the rest of your operation.
We map the workflow, connect existing systems, choose what to buy, and build what is missing.