Strongest fit
Who it is built for
- Sales teams standardizing discovery calls
- Customer-success teams coaching live conversations
- Support teams using role-specific call playbooks
Empy
Real-time coaching and analytics for high-stakes calls
Empy is a desktop copilot for sales, customer-success, and support conversations. It provides private real-time coaching during calls, then turns conversations into structured reports, playbook-based scores, and team performance insights. Organizations can deploy it as SaaS, in a VPC, or on premises.
EMEmpyProduct screenshot pending
- Best for
- Sales teams standardizing discovery calls
- Pricing signal
- Not publicly listed
- Primary category
- Sales enablement
- Last verified
- Jul 30, 2026
The decision
Should Empy make your shortlist?
Start with the job, the team, and the constraints. Product fit becomes much clearer when those three line up.
Practical use cases
Jobs it can take on
- Receive real-time prompts during a Zoom, Google Meet, or Teams call
- Score completed calls against custom playbook metrics
- Track coaching opportunities across team conversations
Before you choose
Know the tradeoffs
- The desktop app requires macOS 13.0 or later.
- Empy requires microphone and Accessibility permissions to process calls and display its coaching widget.
Inside the product
What you can actually do with it.
The core product capabilities, grouped around the work they enable.
Real-time copilot
Empy listens locally through its desktop app and provides private prompts, question handling, and speaking-balance coaching during calls.
Post-call analytics
The workspace converts calls into structured reports and scores custom metrics such as agenda adherence, risks, sentiment, and next steps.
Team playbooks
Teams can configure call flows, reports, messaging, and knowledge sources for sales, success, or support scenarios.
Typical workflow
A team configures playbooks and company knowledge for its call scenarios. During a supported video call, Empy runs as a private desktop widget to provide cues, then creates reports and performance data for review after the conversation.
Plans and official links
Plans and accessNot publicly listed.
See the entry price, free access options, company details, and direct vendor destinations in one place.
Starting pointNot publicly listed
- Provider
- Retreat Zone Inc.
Official destinations
Choosing for a real workflow?
Make the tool work with the rest of your operation.
We map the workflow, connect existing systems, choose what to buy, and build what is missing.