Strongest fit
Who it is built for
- Customer service teams automating inbound conversations
- Operations teams building no-code agent workflows
- Organizations that need cloud or on-premises deployment options
Tiledesk
No-code AI agent platform for customer conversations and workflows
Tiledesk is an open-core platform for building AI agents, customer-support chatbots, and automation workflows. Teams can use a visual builder, connect knowledge bases and external tools, add human escalation, and deploy agents across web, WhatsApp, voice, Facebook Messenger, and SMS.
TITiledeskProduct screenshot pending
- Best for
- Customer service teams automating inbound conversations
- Pricing signal
- EUR 124 / month, billed annually
- Primary category
- Chatbots
- Last verified
- Jul 30, 2026
The decision
Should Tiledesk make your shortlist?
Start with the job, the team, and the constraints. Product fit becomes much clearer when those three line up.
Practical use cases
Jobs it can take on
- Answer customer questions from a connected knowledge base
- Route complex conversations to human agents
- Trigger external workflows through APIs, webhooks, and MCP-enabled tools
Before you choose
Know the tradeoffs
- The 14-day trial requires upgrading to a paid plan to continue using Tiledesk.
- Paid plans set limits for users, AI agents, AI tokens, conversations, and knowledge-base items.
- A subscription plan applies to one project.
Inside the product
What you can actually do with it.
The core product capabilities, grouped around the work they enable.
Visual agent builder
Create conversational and automation workflows with a drag-and-drop, no-code builder.
Knowledge-base RAG
Connect documents and data sources so agents can retrieve context and provide domain-specific responses.
Multichannel deployment
Publish AI agents across web, WhatsApp, voice, Facebook Messenger, SMS, and other supported channels.
Typical workflow
Build an agent workflow in Tiledesk's visual builder and connect the required knowledge sources, prompts, and external actions. Configure routing and human escalation for exceptions. Publish the agent to the channels where customers or employees interact with it.
Plans and official links
Plans and accessEUR 124 / month, billed annu.
See the entry price, free access options, company details, and direct vendor destinations in one place.
Starting pointEUR 124 / month, billed annually
Free planFree trial
See plans- Provider
- Tiledesk S.r.l.
- Based in
- IT
Official destinations
Choosing for a real workflow?
Make the tool work with the rest of your operation.
We map the workflow, connect existing systems, choose what to buy, and build what is missing.