Today
- 01Telemetry, maintenance history and parts sit in different tools.
- 02Dispatch starts before diagnosis and parts are clear.
- 03Technician notes are difficult to reuse.
Work
06Field operations
Build the recovery plan before dispatch.
Telemetry, asset history, parts, skills and safety come together before a technician is sent. Dispatch keeps control.
See the employee workspaceExample targets
Confirm in the pilot
5.2 hoursrecovery target
One planbefore dispatch
Alwayshuman safety gate
01 The change
Less chasing. One clear place to work.
New way of working
- 01The alert opens with history, likely cause and customer impact.
- 02Parts, technician skills and travel are checked together.
- 03Dispatch and every safety decision stay with qualified people.
02 How it works
The system prepares the work. People keep the decision.
01
DiagnoseRead the signal with history
The vibration pattern is compared with the last repair and similar failures.
02
ProtectApply the safety rule
A controlled shutdown is recommended. Remote restart stays blocked.
03
PrepareCheck people and parts
A bearing kit is reserved and two certified technicians are ranked by travel and shift.
04
DispatchDispatcher chooses the plan
The dispatcher selects the technician. The site confirms the maintenance window.
Connected systems
IoT platformServiceNow FSMSalesforce Asset 360SAP S/4HANASamsara
03 What the employee sees
A work screen, not another chatbot.
The employee sees the open work, the evidence behind the recommendation and the decisions that need their judgment.
Recovery boardRegional dispatcher
Recommended next stepINC-90417
Approve controlled shutdown and dispatch Marta K. with kit BK-44.
Marta is certified and 58 minutes away. The part is reserved. The site has confirmed a 13:00 window.
Safe shutdown procedure selectedTechnician certification currentPart and site window confirmed
TechnicianCause, part, safety steps and site context.
DispatcherComplete plans ranked by readiness and impact.
OperationsAsset risk, repeat failures and recovery time.
04 Systems and control
Connected to the tools you already use.
Access is limited by workflow. The system can read and prepare work; sensitive or final actions remain with a named person.
IoT platformTelemetry and alerts
ServiceNow FSMIncident and dispatch
Salesforce Asset 360Asset and customer
SAP S/4HANAParts and depot
SamsaraTravel and workforce
ActionSystemPerson
Read telemetry and historyAllowedAssigned assets
Draft work orderAllowedDispatcher edits
Reserve partAllowedDispatcher can change
Dispatch or change safety stepNeverQualified owner
05 How to begin
Start with one live queue.
Use real work in a controlled pilot. Compare the recommendation with the team’s decision before adding write access.
Map recovery work
Connect signals, safety, parts, skills and dispatch.
Shadow live incidents
Build plans while dispatch compares the advice.
Pilot one asset family
Enable work-order and parts drafts.
Have a workflow in mind?
Discuss the workflow